The hotel offers amenities for your comfortable stay and unforgettable experiences
Stylish Comfort
“The room was exceptionally stylish and just like the photos, with a super comfortable couch and the fluffiest bed imaginable.” view full review
Refreshing Retreat
“I thoroughly enjoyed the pool, sauna, and gym; each facility was well-maintained and added a relaxing touch to my stay.” view full review
Spotless & Stocked
“The bathroom was spotless with all essentials replenished, making it feel luxurious and welcoming every time we returned.” view full review
Spacious Luxury
“I loved the spacious and beautifully decorated living area in my rejuvenated room, providing the perfect place to unwind after adventures.” view full review
35-41 Wharf Street Inside The Pullman Reef Hotel Casino
Cafe China Seafood Restaurant
230 m
41 Wharf St
Four Cinq
380 m
Shop 6 Village Lane 20 Lake Street
O' Cha Cha Japanese Dining &Tea
340 m
34 Lake St Shop F7-F8 Palm Court
Sauce Brewing Cairns
340 m
34-40 Lake St
Marinades Indian Cuisine Cairns
390 m
43 Spence St
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.0
Location
8.3
Service
8.7
Dining
7.5
Guest reviews
8.2/10
based on 6 reviews
8.2
8.2/10 based on 1237 reviews
Blake
United States,
April
2024
8.2/10
The hotel offers spacious rooms with comfy beds, a large bath in the bathroom, and lovely soaps and creams, but the overall look is a bit outdated. The service stands out with extremely lovely and helpful staff, especially Elijah at the Pool Bar. The location is very good, close to the lagoon, restaurants, and CBD but in need of a modern update. The dining experience is delightful with many variety options, while the facilities are well-maintained.
Rooms
7.0
The rooms are very spacious, with a recent bathroom upgrade.
Service
9.0
The service was exceptional, with extremely lovely and helpful staff.
Location
8.0
The hotel's location is very good, being close to the lagoon, restaurants, and CBD.
Dining
9.0
The dining experience was absolutely amazing with a great variety of options.
Facilities
8.0
The facilities are well-maintained and enjoyable.
Robert
United Kingdom,
March
2024
8.8/10
The hotel was priced at $400 a night; I wish breakfast was included in that. The rooms were clean, spacious, and felt welcoming, perfect for using phones and laptops. The service was exceptional, especially cooking delicious vegetarian food and making my girlfriend's birthday extra special. However, compared to a Cairns hotel receptionist, the service was praiseworthy. Paying $22 per day for parking was a downside, contrasting with the hotel's perfect location within walking distance to shops and local attractions. The dining experience at the hotel was top-notch, with excellent quality, presentation, and selection. The facilities exceeded expectations, making the stay enjoyable.
Rooms
9.0
The rooms were clean, comfortable, and welcoming.
Service
9.0
The service was professional, helpful, and went above and beyond, just like my girlfriend's birthday.
Location
8.0
The location was perfect, conveniently close to various attractions and shops.
Dining
9.0
The dining experience was an absolute highlight with excellent quality, presentation, and selection.
Facilities
9.0
The facilities provided were top-notch.
Vincent
United Kingdom,
December
2023
8.2/10
The hotel boasts a spacious room with large comfy beds, a balcony offering stunning views of the harbor, and a luxurious bathroom with a big bath and separate shower. However, the price for the room might not match its older condition.
Rooms
8.0
The room was spacious, comfortable, and had a beautiful balcony overlooking the harbor.
Service
9.0
The service was fabulous, with a helpful and obliging staff. They offer a range of services like room service, car hire, and tours.
Location
9.0
The location is excellent, very close to the sea coast, restaurants, and key sights. Ideal for exploring and close to the Great Barrier Reef tours.
Dining
7.0
The dining experience was just okay, with DIY juicing options and healthy selections, though it could get boring after multiple days.
Facilities
8.0
The facilities at the hotel were clean and comfortable, offering a variety of services that cater to guests' needs.
Alan
United Kingdom,
July
2023
8.6/10
The hotel rooms were very clean and fairly modern, with a slight smell of mold but overall immaculate. They featured the biggest and most comfortable bed we have experienced and offered a live nature show every night. The spacious room had a spectacular balcony with great Wi-Fi.
Rooms
8.0
The rooms were spacious and offered a spectacular balcony and view. They were very clean and fairly modern, with a slight smell of mold.
Service
9.0
The service was fantastic, with staff being very helpful, friendly, and super accommodating. They were always on hand to assist, especially with unexpected check-ins.
Location
9.0
The hotel went out of its way to be helpful and was incredibly convenient for accessing the casino, the boardwalk, and major excursions like the Barrier Reef. It was centrally located for exploring the city and dining options in the area.
Dining
8.0
The dining experience was great, with a well-spread variety of options. Breakfast was awesome and consistently good, although not the best compared to other hotels.
Facilities
9.0
The hotel provided excellent facilities, offering a range of services and amenities that enhanced our stay. Everything was well-maintained and enjoyable.
Andy
United Kingdom,
July
2023
8.0/10
The hotel offers spacious and impeccably clean rooms with all the necessary amenities for a comfortable stay. The service is friendly and helpful, although some areas could use upgrading. The location is central, providing easy access to various attractions. The dining options are varied, but there might be some organization issues. Overall, a value-for-money option with a few drawbacks to consider.
Rooms
8.0
The room was quite large, exceptionally clean, and well-appointed, offering a view over the pool.
Service
7.0
The staff were all very friendly and enormously helpful, although some areas like the beds may need upgrading.
Location
9.0
The central location provides easy access to the harbor, restaurants, and various sights.
Dining
7.0
The dining experience was good with a lot of choice, but there were occasional organization issues.
Facilities
9.0
The facilities were great, with options like room service, car hire, and laundry available.
John
United Kingdom,
May
2023
7.2/10
The hotel offers very spacious rooms that could benefit from some minor renovations to freshen up their appearance. Despite being a little dated, they are impeccably clean. The service was stellar, with staff going above and beyond to be helpful and accommodating. The location is convenient, just a short walk from the town center and the waterfront. However, improvements could be made in terms of traffic flow and menu variety. The dining experience was subpar for the price, lacking variety and quality. The facilities are generally good, although some areas could use some enhancement.
Rooms
8.0
The rooms are very generous in size and meticulously clean.
Service
9.0
The service was outstanding, with exceptionally friendly and helpful staff.
Location
7.0
The hotel's location is convenient, within walking distance of key attractions.
Dining
5.0
The dining experience was disappointing, lacking variety and quality for the price.
Facilities
7.0
The hotel facilities are generally good but could use some enhancements.
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